Refund policy

 At Roc Brands Limited, we offer a 14-day return policy. This means you have 14 days from the date of receiving your item to request a return.

To qualify for a return, your item must be in the same condition as when you received it: unused, sealed, and in its original packaging. Please ensure you have the receipt or proof of purchase available.

To initiate a return, please contact us at support@rocbrands.co.uk. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@rocbrands.co.uk.

Damages and Issues

Inspect your order upon receipt and notify us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the situation and work to resolve it promptly.

Exceptions / Non-returnable Items

Certain items are non-returnable, including custom products (such as special orders or personalized items). If you have any questions or concerns about your specific item, please contact us.

Please note that we cannot accept returns on sale items or gift cards.

Exchanges

To exchange an item, the fastest method is to return the original item and place a new order for the desired item once the return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, your refund will be processed and automatically applied to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

For further assistance, reach out to us at support@rocbrands.co.uk.